Hiring for Customer Support Executive:
Dayshift : 10.00 am to 7.00 pm
If Interested share your updates CV at archrservices@gmail.com
Job Responsibilities:
Interact with customers to provide and process information in response to inquiries, concerns and
requests about products and services.
Customer Support Executive Job Duties:
* Manage end to end customer expectations.
* Deal directly with customers by Phone, Chat & Email.
* Respond promptly to customer inquiries.
* Handle and resolve customer complaints.
* Obtain and evaluate all relevant information to handle product and service inquiries.
* Direct requests and unresolved issues to the designated team.
* Keep records of customer interactions.
* Record details of inquiries, comments and complaints.
* Prepare and distribute customer activity reports.
* Communicate and coordinate with internal departments.
* Provide feedback on the efficiency of the customer service process.
Customer Support Executive Skills:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Experience:
HSC / B.com Fresher OR 1 to 2 years of experience in customer support, BPO, KPO industry.
Dayshift : 10.00 am to 7.00 pm
If Interested share your updates CV at archrservices@gmail.com
Job Responsibilities:
Interact with customers to provide and process information in response to inquiries, concerns and
requests about products and services.
Customer Support Executive Job Duties:
* Manage end to end customer expectations.
* Deal directly with customers by Phone, Chat & Email.
* Respond promptly to customer inquiries.
* Handle and resolve customer complaints.
* Obtain and evaluate all relevant information to handle product and service inquiries.
* Direct requests and unresolved issues to the designated team.
* Keep records of customer interactions.
* Record details of inquiries, comments and complaints.
* Prepare and distribute customer activity reports.
* Communicate and coordinate with internal departments.
* Provide feedback on the efficiency of the customer service process.
Customer Support Executive Skills:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Experience:
HSC / B.com Fresher OR 1 to 2 years of experience in customer support, BPO, KPO industry.